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  Online@SUNYBroome | Learning Online | Teaching Online | Teaching Resource Center

Frequently Asked Questions for Faculty

How do I access my online course?
Can I use my smartphone or iPad to access my online courses?
Who provides training on the ANGEL learning management system for Faculty?
How do I open my course for students? When do I open my course for students?
How often should I back up my course? How do I back up my course? What should I do if something goes horribly wrong with my course?
There are blank spaces where my embedded YouTube videos use to be in my online course. How do I fix it?
Who do I call for help with my online course?

 

How do I access my online course?

Once you complete the ANGEL 1 2 3 training, you can access your online courses by entering your ANGEL username and password at http://broome.sln.suny.edu .  Your course will be listed under your Course Nugget on the ANGEL homepage.  Courses listed on your Course Nugget are not automatically available to your students when the semester begins.  Instructors are responsible for enabling their courses for student access by the first day of the semester. This document shows  step by step instructions on how to enable your course. Additional docume are available through the SUNY Broome Specific Help and How-to’s page.

Can I use my smartphone or iPad to access my online courses?

ANGEL currently does not support mobile browsers for devices such as smartphones, iPods, iPads, etc.

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Who provides training on the ANGEL learning management system for Faculty?

ANGEL 1 2 3 is offered through the Teaching Resource Center on a regular basis.  Check the Faculty Training schedule for current offerings and times. All instructors who plan to use ANGEL for supplementing their face to face courses or teaching online must complete the ANGEL 1 2 3 training.

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How do I open my course for students? When do I open my course for students?

Instructors are responsible for enabling their courses for student access by the first day of the semester. This document provides step by step instructions on how to enable your course. Additional tutorials are available through the SUNY Broome Specific Help and How-to’s page.

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How often should I back up my course? How do I back up my course? What should I do if something goes horribly wrong with my course?

We recommend that faculty back up their course at minimum of every week.  Faculty should also consider creating a back up of their course any time they make a substantial change to their course, or when students have submitted a significant amount of work.  This document provides step by step instructions on how to back up your course . Additional tutorials are available through the  SUNY Broome Specific Help and How-to’s page.

If you believe something has gone horribly wrong with your online course (content missing, file corruption, etc) and you have a recent back up of your course, you can bring the back to the Teaching Resource Center and an Instructional Designer will assist you with restoring the course files.  Please do NOT attempt to restore a back up file to your live course as this could result in a loss of student data.

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Who do I call for help with my online course?

If you are having difficulty using the online form to retrieve your ANGEL username and password, you should contact the SUNY Broome Information Technology Services at (607) 778-5011 .

For all other technical issues, contact Open SUNY Support ServicesOpen SUNY Support Services can be reached via phone at 1-800-875-6269 or through their website at http://open.suny.edu/help .  The hours of the OPEN SUNY Help Desk are posted on their website.

The Teaching Resource Center also offers pedagogical and instructional design  support in using ANGEL.  For Faculty who have completed the ANGEL 1 2 3 training, the TRC offers open lab hours with support from the Instructional Designers on Monday from 12PM – 2PM and Thursdays from 9AM – 11AM.   Faculty who have completed the ANGEL 1 2 3 training can also make One on One appointments with the Instructional Designers (based on availability) by contacting the TRC at (607) 778-5611 or via email at tch_ctr@sunybroome.edu .


Open Hours

The Teaching Resource Center offers open lab hours to assist faculty with any questions they have regarding the ANGEL Learning Management System.  The open hours will be every Monday from 12PM to 2PM and Thursday from 9AM to 11AM.  No appointment is necessary!

If you would like to schedule one on one assistance with an Instructional Designer, please contact the TRC at 778-5611 or send an email to tch_ctr@sunybroome.edu

 

Last update: 8-21-14