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Help Desks

At SUNY, ANGEL is used for fully online courses, blended courses (part online/part face to face), web-enhanced courses and tutoring support. If you are taking a class that is fully online in ANGEL, you will see a Y designator in the course name, such as BIO 110Y01. You might also take a class on campus in which the instructor will put some items, such as a syllabus and course schedule, online in ANGEL for your convenience. Your instructor will let you know if there are items for your course that are in ANGEL. The course content can be accessed through http://broome.sln.suny.edu .

If you need assistance, please contact the OPEN SUNY Help Desk or the SUNY Broome Help Desk

Please keep in mind that access to the online course system is NOT available until the first day of the semester. If you are having problems logging in AFTER the first day of classes, please contact the SUNY Broome Help Desk or the OPEN SUNY Help Desk

The SLN Help Desk can be reached via phone at 1-800-875-6269 or through their website at http://sln.suny.edu/help/help_overview.shtml .  The hours of the OPEN SUNY Help Desk are posted on their website.

The SUNY Broome Help Desk is located in the Library, Room 102D, and their hours are posted on the door. Students can contact the HelpDesk by the following:

  • Email: helpdesk@sunybroome.edu
  • AOL Instant Messenger Screen Name: bcchlpdsk
  • Phone: (607) 778-5CHD or (607) 778-5243
  • Drop-in: Library Room 102D


Last Update: 4/08/14